IDVA-FIELD SOUTHERN REGION FIELD SUPERVISOR-PSA

Position Overview:

This leadership role oversees a regional veterans’ services office, guiding staff who assist veterans and their families with accessing valuable federal, state, and local benefits. The position blends team leadership, community outreach, and public engagement while serving as a key representative at veteran-focused events and meetings throughout the region. Responsibilities include supporting program operations, collaborating on agency goals and initiatives, reviewing complex benefit matters, and building strong partnerships with community organizations and service providers. This is a rewarding opportunity for someone who enjoys leading people, connecting with the community, and making a meaningful impact in the lives of veterans and their families. We encourage all who are interested to apply!

Essential Functions:

• Under administrative direction, this position is responsible as the Division Supervisor for the Efficient operation of the Southern Area Veterans' Service Office Region. Public relations and communications are significant responsibilities of this position; this position represents the Governor and/or Director as required or assigned.
• Directs the operation of the Veterans' Service Officers engaged in assisting veterans, their spouses/dependents and survivors in obtaining any federal, state, or local benefits for which they are eligible.
• Develops goals and objectives as a part of the overall direction for the Department's mission statement.
• Represents the Governor and/or-Director at veteran related activities conducted in the public forum.
• Meets with the Director and Assistant Director, as a member of the Policy Committee, to address issues, concerns and problems concerning benefits and operations.
• Reviews complex veterans' claims for benefits that are being adjudicated in administrative proceedings before the United States Veterans' Administration.
• Works with community, local and state government groups to provide advice and consultation on developing or ongoing operations of service delivery systems for veterans.
• Accountable for state property within assigned region as determined by agencies property control policy.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications:

• Requires knowledge, skill, and mental development equivalent to completion of four (4) years of college with coursework in business or public administration.
• Requires prior experience equivalent to three (3) years of progressively responsible administrative experience in a public or business organization.

Preferred Qualifications:

• Prefers at least one (1) year of experience supervising and coordinating the efforts of a geographically dispersed staff.
• Prefers at least one (1) year of experience in public outreach, community engagement, or case management, including the ability to establish and maintain working relationships with community organizations, government agencies, and service providers to connect veterans with available resources.
• Extensive knowledge of benefits available to veterans and their dependents as well as the federal and state laws and regulations governing their administration.
• Prefers demonstrated proficiency in the use of federal veterans' benefits management systems (such as VBMS or VA.gov claims tools) and standard office technology to maintain accurate case records, track claim statuses, and produce correspondence and reports in a timely manner.

Conditions of Employment:

• Requires honorable discharge from service in the Armed Services of the United States during a recognized time of hostilities.
• Requires current or previous accreditation from the United States Department of Veterans' Affairs General Counsel.
• Requires Training, Responsibility, Involvement and Preparation (TRIP) certification and maintenance throughout employment.
• Must be able to obtain a PIV Card within the first six months and maintain it throughout your tenure.
• Acquire and maintain VBMS access.
• Requires use of agency-supplied material/equipment (i.e., cellphone, computer equipment, etc.)
• Requires the ability to pass a background check.
• Must have a valid driver license and be available to drive to remote locations using an agency supplied vehicle.
• Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
• Overtime is a condition of employment, and you may be required/mandated to work overtime including scheduled, unscheduled, or last-minute overtime.

The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the Agency:

The Illinois Department of Veterans Affairs is a state agency designed to empower veterans and their families to thrive. We do this by assisting them in navigating the system of federal, state, and local resources and benefits, providing long-term health care for eligible veterans in our Veterans’ Homes and partnering with other agencies and non-profits to help veterans address education, mental health, housing, employment, and other challenges. A career with the Illinois Department of Veterans’ Affairs provides a rewarding and challenging opportunity for individuals. Working together, we create partnerships and experiences that engage and inspire our fellow co-workers and the veterans and their family members that we serve every day.

Benefit Package:

The Illinois Department of Veterans' Affairs offers a robust benefit package including:

• Flexible work schedules in many program areas (where applicable)
• Health, life, vision, and dental insurance.
• 12 weeks paid maternity/paternity leave.
• Pension Plan.
• Compensation, and other pre-tax benefit programs.
• Employees earn twelve (12) paid sick days annually.
• Ten to twenty-five (10-25) paid vacation days based on years of service.
• Employees earn three (3) paid personal days pro-rated based on start date.
• Thirteen-Fourteen (13-14) paid state holidays annually.