OFFICE ASSOCIATE

Position Overview

The Illinois Department of Insurance is seeking to hire an Office Associate in the Property and Casualty Complaints Section of the Property and Casualty Products Division. This position performs a variety of complex, specialized clerical information and assistance, keying, record processing and general office support functions which involve the exercise of initiative and judgment; provides assistance by telephone and in person to insurance consumers; responds to routine consumer inquiries and directs complex issues to appropriate staff; creates routine reports. We invite all qualified applicants to apply.

Essential Functions

• Advises and responds to consumers contacting the Department’s toll-free number and visiting the Department in person by providing information regarding property and casualty insurance.
• Provides answers to questions and routine information to assist the consumer with the completion of complaint or inquiry documentation.
• Provides clerical support to supervisor on special projects, reports and documents pertaining to the overall complaint unit operations.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to completion of high school.
• Requires two (2) years of office experience.
• Requires skill in keyboarding accurately at 45 wpm.

Preferred Qualifications

• Prefers at least two (2) years of experience gaining knowledge of office practices, procedures, and programs.
• Prefers at least two (2) years of experience gaining knowledge of composition, grammar, spelling and punctuation.
• Prefers at least one (1) year of experience gaining working knowledge of basic mathematics.
• Prefers elementary knowledge of agency programs, rules, and regulations.
• Prefers ability to follow oral or written instructions.
• Prefers at least one (1) year of experience gaining working knowledge of Microsoft Office Outlook, Microsoft Office Word, Microsoft Office Excel, Adobe Acrobat, and the internet.

Conditions of Employment

• Requires the ability to pass a background check.
• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

About the Agency

The Department of Insurance (DOI) regulates the insurance market in the State of Illinois including, but not limited to, licensing and educating insurance agents, investigating Workers Compensation fraud, and examining the operations and finances of insurance companies domiciled in the state. We are committed to protecting consumers and regulating the insurance industry with innovation and efficiency. DOI has approximately 220 employees who are split between our Chicago and Springfield offices.

State of Illinois employees enjoy a robust benefit package, including:

• Health, Life, Vision, and Dental Insurance
• 13 Paid Holidays annually, 14 on even numbered years
• 10-25 days of Paid Vacation time annually - (10 days in year one of employment)
• 12 Paid Sick Days annually (sick days carry over from year to year)
• 12 Weeks Paid Maternity/Paternity Leave
• 3 Paid Personal Days annually
• Pension Plan
• Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
• Flexible work schedules may be available, dependent upon position
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility

Visit https://www2.illinois.gov/cms/benefits/Pages/default.aspx for more information about our benefits.